Refund Policy for X ALGO GLOBAL LLP

At X ALGO GLOBAL LLP ("we," "us," or "our"), operating under the domain xalgos.in, we strive to provide exceptional API bridge services connecting TradingView with various brokers. We are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be requested for our services.

1. General Policy

Our services are provided on a subscription or fee-based model, as outlined in our Terms and Conditions. Due to the nature of our API bridge services, which involve real-time signal forwarding and access to trading logs, refunds are generally not offered unless explicitly stated otherwise in this policy or required by applicable law. We encourage you to review our services carefully before subscribing or making a payment.

2. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• Service Usage: Once you have used our services to forward trading signals or access trading logs, no refunds will be issued for the applicable billing period.
• User Errors: Refunds are not provided for issues related to user errors (e.g., incorrect API credentials or trading signal errors), or errors in trading signals submitted by you.
• Third-Party Actions: We are not responsible for actions taken by third-party platforms (e.g., TradingView or brokers), including service interruptions, execution failures, or inaccurate broker responses, and no refunds will be issued for such issues.
• Change of Mind: Refunds will not be provided if you change your mind about using our services after payment has been made.

3. Refund Eligibility

Refunds may be considered under the following exceptional circumstances:

• Service Failure: If our platform experiences a verifiable technical failure that prevents the forwarding of your trading signals for a significant portion of your subscription period, and the issue is solely attributable to our systems (not third-party platforms), you may request a refund for the affected period.
• Billing Errors: If you are charged incorrectly (e.g., duplicate charges or charges for services not provided), you may request a refund for the erroneous amount.
• Legal Requirements: Refunds will be processed if required by applicable consumer protection laws in your jurisdiction.

4. Refund Request Process

To request a refund, please contact our Support Team at team@xalgos.in with the following information:

• Your full name and account details.
• A detailed description of the issue and reason for the refund request.
• Proof of payment (e.g., transaction ID or receipt).
• Any relevant evidence (e.g., screenshots of technical issues).

We will review your request and respond within a reasonable timeframe, typically within 7-14 business days. Refunds, if approved, will be processed using the original payment method or an alternative method agreed upon by both parties.

5. Exceptions

Highly likely you’ve already read our Policy and you know how it works, but all sorts of things might happen in life. We always try to deliver the best service possible, and exceptions can be made at times. Please contact our Support Team at team@xalgos.in, and we will see what we can do to help.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. We will notify you of material changes by posting the updated policy on our website or by email. The updated policy will take effect on the date specified at the top of this document.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:
X ALGO GLOBAL LLP
Email: team@xalgos.in
Website: xalgos.in